OpenText IT Operations Aviator

Deliver a new era of ITSM self-service with private, generative AI

Take an interactive tour

Finally, self-service that’s actually self-service

Redefine all Tier 1 business support functions with self-service with private generative AI

Service desk agents are overwhelmed with high ticket volumes and manual processes, yet traditional chatbots often fall short of delivering fast and intelligent service experiences. Users are left frustrated with delayed, generic or unhelpful responses.

OpenText™ IT Operations Aviator, the innovative, secure virtual agent for OpenText™ Service Management Automation X (SMAX), is here to revolutionize Tier 1 and live agent support with the power of private, generative AI. Discover how to unleash higher levels of productivity with conversational, contextually relevant responses without compromising security.

Cut costs by up to 50%

Say goodbye to long resolution times and hello to increased efficiency

  • Deliver the self-service WOW factor

    Empower users to resolve common issues at lightning speed—from IT to HR—with the help of private generative AI chatbots.

  • Explode into next-level IT efficiency

    Reduce the queue of tickets, putting generative AI chatbots to work on Tier 1 support tasks.

  • Slash support costs

    Save Tier 1 support time and budget or reallocate agents to higher-level tasks.

Faster issue resolution with zero compromises

A 24/7 subject matter expert who is always available, learns over time, and finds the most relevant information to better service your customers and resolve problems

Don’t miss out: Join the waitlist
  • Rapid Tier 1 resolution

    As ticket volumes continue to grow, agents struggle to keep up. Offer a dedicated, 24/7 generative AI subject matter expert for Tier 1 support. Using adaptable machine learning, IT Operations Aviator instantly scans vast volumes of content and information to provide fast, relevant answers for users.

  • Live agent knowledge access and retrieval

    Even agents need support. Aviator connects agents to enterprise content, becoming the go-to resource for information retrieval. Employees engage in natural language conversations with Aviator, receiving human-like responses tailored to their unique queries to service your users quickly and more efficiently.

  • Advanced outcomes

    Give agents the information they need to deliver superior service. Aviator provides live support agents with a concise summary of the conversations, tickets, resolutions, and AI-generated personalized insights, including specific follow-up messages and individualized coaching recommendations.

Explore Aviator solutions

Aviator for Business

Explore innovative AI capabilities of OpenText Aviator to reimagine work for your organization across all functional areas:

Aviator for Technologists

Get all you can out of AI with engineering platforms and tools to help your organization seamlessly establish information flows and orchestrate data.

  • OpenText™ Aviator Platform
    Enable smarter decisions with enterprise-grade platforms to process, organize, and analyze large data sets of all types
  • OpenText™ Aviator Search
    Give users access to the answers they need, faster and easier, with multi-repository search capabilities that let you customize everything from clicks to conversations
  • OpenText™ Aviator IoT
    Connect people, systems, and things to reimagine how to best manage high-value assets and accelerate your business
  • OpenText™ Aviator Thrust and Thrust Studio
    Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
  • OpenText™ Aviator Lab
    Experiment with AI with our professional services experts and explore what you can do with AI in the OpenText Private Cloud

Learn more about IT Operations Aviator

Redefine level 1 support from HR to IT

Read the blog

Finally, self-service that’s actually self-service

Read the overview

Welcome to

Read the blog