Customer stories

B. Braun

Electronic case file saves time and creates clarity in the B. Braun legal department. OpenText Template Workspaces helps B. Braun standardize legal case processing


  • Global electronic file management across the legal department
  • Setup of a standardised case file


  • Substantial time and cost savings for highly qualified internal lawyers

  • No further staff expansion

  • Support for the development of a global legal department


B. Braun’s legal department struggled with bulky folders and physical files—a serious hindrance in a global company. They were looking for a way to manage files electronically, with a standardized setup to structure and process case files.

“With our legal case management solution, we will achieve a time saving of approximately 15–20 percent on file processing in the legal department.”

Dr. Volker Daum
Head of the Global Legal Department, B. Braun

With their new legal case management solution powered by OpenText Template Workspaces, the globally positioned legal department will no longer work with bulky folders, and instead is moving to a more effective electronic system. This will enable in-house lawyers to avoid unproductive work processes (e.g., storing, searching for and transporting paper documents) and concentrate fully on their legal work—in a standardized system across the organization with clearly measurable time benefits.

Digital case file ensures consistent data

“The advantage of our OpenText legal case management solution is that we can integrate metadata with Microsoft® Office data in a central system. This means that we no longer have the versioning challenges arising from documents being circulated by email. Instead, the document will remain in the file and will be edited within the file with automatic versioning,” explained Dr. Volker Daum, head of the Global Legal Department at B. Braun, who has a doctorate in law and is an expert in IT matters. Dr. Daum pinpointed the issue: “This will enable us to get around the classic problem lawyers face—data inconsistency.” He is referring to the typical development of documents created or maintained by the team, which have to be painstakingly brought back up to the company’s internal standards in form and design after being edited. Dr. Daum added: “We are managing to create an improved alternative to paper files. So I would say the key benefit is this: everything is in one place.”

Global use with web-based access

There are three ways an end-user can access and manage case information. Firstly, users can work directly from the solution’s web-based interface to access templates for contracts or cases, create a new case or interact with an active case. Secondly, the solution enables direct access using the normal Windows® directory structure. As a third option, email attachments are stored easily in the legal case management solution using drag-and-drop functionality. The company-wide email system is being retained for the legal department along with the Late Archiving implemented within this system for strategic reasons. The OpenText legal case management solution has been integrated seamlessly, with scanned or generated documents being physically stored on the platform—which is named B.DoCs—used centrally and implemented with OpenText. Jochen Baum, an in-house IT Consultant for Document Management at B. Braun and in charge of the technical implementation of the solution, commented: “We have implemented a solution that can be used globally without any client-side installation; it’s all web-based. Extra functions such as user-friendly views make it easier for staff to work with digital files.”

Workload and paper reduced

“The situation is anachronistic in many places these days; documents that were originally electronic are printed out and then edited. Since the advent of email, the amount of paper and workload has grown rather than shrunk. We were able to measure the impact directly in our legal department,” stated Dr. Daum “We had to make our workflows more efficient in order to become more productive and to keep staff capacities constant without increasing them further. That was and is our strategic goal and we will achieve it with the electronic file solution.”

Doctor speaking to patient.

“We have implemented a solution that can be used globally without any clientside installation; it’s all web-based. Extra functions such as user-friendly views make it easier for staff to work with digital files.”

Jochen Baum
In-house IT Consultant for Document Management, B. Braun

Quantifiable savings

Lawyers and assistants in the legal department had to manage a lot of unproductive steps with paper documents in folders: storing, manual searching, transporting, copying and more. That is all avoided now. “We carried out an internal survey of our effort and costs. With our legal case management solution in place, we will spend approximately 15–20 percent less time on file processing in the legal department,” said Dr. Daum. He added, “Plus, our global legal case management solution has enabled our global legal department to work better together.” That’s because identical workflows ensure harmonised content—from Melsungen to Sao Paolo.

Smooth introduction

The legal case management system was rolled out in English, currently housing almost 30,000 case files with plans to add around 1,000 new cases each year. These cases mainly consist of contracts, but “contract management would be too narrow a term for us. Around 30 percent of our files are not contracts,” Dr. Daum explained.

The team took a pragmatic approach to configuring and introducing the OpenText solution. “We started with new contracts from the cut-off date of mid-2012. The legacy contracts and their annexes are currently being migrated,” said Jochen Baum, explaining the implementation status.

Expansion with additional functionality planned

Concrete plans for notable expansion have already been forged. “We lawyers ultimately need an equivalent to paper files, kept in reverse chronological order and suitable for paging through,” explained Dr. Daum. “An important functionality will be automatic suggestion of the file number at various points in the workflow; we have already worked out options for this. I believe other solutions that are just as interesting include using PDF format for a master file that can be searched for easily and scrolled through quickly. This will allow our usual workflow to be simulated and then we could dispense with printing out altogether.”

About B. Braun

B. Braun, a family company, supplies the global healthcare market with products for anaesthesia, intensive care, cardiology, extracorporeal blood treatment or surgery, as well as services for hospitals, practice doctors, and the home care sector. Dialogue with those who use B. Braun products daily constantly generates new findings which are incorporated into product development. For example, the company and its innovative products and services contribute to optimising workflows in hospitals and practices worldwide, and to improving safety both for patients and for doctors and care staff. In 2011, B. Braun’s revenue was approximately 4.6 billion euros with a staff of nearly 44,000 across more than 50 countries.