OpenText Experience Cloud
Keep customers for life
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Overview
The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life.
How OpenText Experience Cloud can benefit business
Discover the advantages of Experience Cloud.
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Accelerate digital transformation at the right pace
Break down technology and business silos to modernize and augment tech stacks through a composable digital experience platform.
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Build loyalty that drives revenue
Create relevant, content-based experiences delivered through the right channel, at the right time to drive greater loyalty and customer lifetime value.
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Optimize operations with CEM solutions
Automate and streamline operations using artificial intelligence and machine learning in marketing, customer service and communications.
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Create engaging experiences across the entire customer lifecycle
Provide consistent multi-experiences across the entire customer lifecycle, from acquisition to retention, and across all channels and touchpoints.
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Gain actionable customer insights
Understand customer behaviors and emotions to continuously improve experiences, communications and the customer journey.
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Increase brand and content relevancy
Personalize anonymous and authenticated experiences and communications to drive higher conversion rates and customer satisfaction.
Featured products
Experience Cloud helps organizations deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations.
Experiences
Create, manage and deliver B2C, B2B and B2E headless experiences through all digital channels, such as websites, apps and kiosks.
Learn more- OpenText™ TeamSite™Create personalized experiences across customer channels with one platform
- OpenText™ InfoArchiveAccelerate cloud transition, optimize infrastructure, and ensure compliance
- OpenText™ Experience DXMDrive better customer engagement with one simple, powerful platform
- OpenText™ Extended ECM PlatformBridge information silos, improve processes and expand governance
Communications
Create, manage and deliver personalized, omnichannel and relevant business and customer communications.
Learn more- OpenText™ Digital FaxIncrease productivity and reduce costs with modernized fax capabilities
- OpenText™ Experience Platform CXMCreate personalized experiences across the full customer journey
- OpenText™ Exstream™Transform customer communications into exceptional experiences
- OpenText™ NotificationsReach customers with personalized messages on their channel of choice
- OpenText™ Output ServerReliably, securely and seamlessly deliver business-critical documents
- OpenText™ Document Presentment for SAP SolutionsAutomate content generation and distribution from SAP solutions
- OpenText™ Core SignatureLeverage a secure collaboration platform for an effortless e-signing experience
- OpenText™ CX-E VoiceEnhance communications with mobility, security, customization and efficiency
Personalization and orchestration
Tailor experiences and communications using audience and data analytics to increase relevancy and conversion rates across the entire customer journey.
Learn more- OpenText™ Experience CDPPersonalize experiences and communications to create customers for life
- OpenText™ Core Experience InsightsImprove customer experiences with insight-driven customer journey mapping.
Assets
Create, collaborate, organize, search and reuse rich digital media, such as video, images, 3D and audio files, to deliver rich experiences and communications.
Learn more- OpenText™ Media ManagementQuickly and securely access rich media assets from a central location
- OpenText™ Digital Asset Management for SAP SolutionsSeamlessly integrate digital media into business processes with SAP®
- OpenText™ Hightail™Easier file sharing, creative collaboration, project management and integrations
Data and Insights
Break down silos, understand data and unlock customer insights to improve customer experience quality and increase revenues
Learn more- OpenText™ Experience CDPDrive continuous engagement and create customers for life
- OpenText™ Core Experience InsightsImprove customer experience with customer insights
- OpenText™ ExploreDiscover insights with speech and multichannel analytics
- OpenText™ Magellan™Machine Learning and Predictive Analytics Platform
- OpenText™ QfinitiTransform contact center back-offices and agent performance
- OpenText™ Trading Grid™Connect once, reach anything. Seamlessly integrate people, systems and things
Why choose Experience Cloud?
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Best-of-breed composable, modular platform
Augment existing technology stack with the components needed to meet customer and business needs, whether a full platform, capabilities bundle, an application or CEM services.
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Unmatched extensibility
Get an unmatched native portfolio of plug-and-play solutions that integrates with industry consolidated technology leaders to leverage a full breadth of functionality.
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Complete customer experience journey
Deliver consistent customer experience solutions and break down silos across the entire customer journey, from acquisition to engagement to retention (customer service).
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Run-anywhere capabilities
Get the flexibility to deploy on both public and private clouds as well as off-cloud with managed services, including deployment, support and management, in one end-to-end SLA.
Leaders trust OpenText
See how customers are succeeding with Experience Cloud
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