Line of Business Solutions

Customer Service

Deliver excellent customer experiences and foster loyal brand advocates

Overview

Customer service agent working on computer.

Today’s customers expect high-quality experiences powered by personalized services and solutions. OpenText™ Customer Service solutions enable organizations to deliver product and service resources, respect customers’ time, solve unique challenges and maximize brand loyalty.

Key trends

Companies are partnering with third parties as 54% of millennials and Gen Z customers equally trust both parties’ customer service information.^[1]
With 75% of customers reporting that phone interactions take longer than expected, organizations are optimizing over-the-phone experiences.^[2]
Businesses are optimizing their digital experiences to impress customers where they engage, increasing digital customer service interactions by 40%.^[3]
Organizations are optimizing digital channels and adopting AI to fuel the customer service transformation process.^[4]
Customer care is becoming integral to transforming the customer experience at the broadest range of touchpoints.^[5]
Customer experience programs are becoming increasingly holistic, predictive, precise and clearly tied to business outcomes.^[6]

Explore Customer Service solutions

Content Management for Customer Support and Service Management

Optimize support operations to resolve cases faster and improve customer satisfaction

Contact Center Agent Experience Management

Empower Agents and improve their productivity with AI and modern workforce engagement tools

Customer Portals and Authenticated Experiences

Achieve better engagement across customers, partners and employees

Customer Inquiries and Complaints

Deliver faster, more effective resolutions to customer issues

What makes OpenText different

Maximized customer loyalty

Ensure high satisfaction to facilitate long-term brand loyalty and promote referrals.
Enhanced communication

Improve intra-business communication to ensure objectives are met and customer satisfaction levels are achieved.
Increased profitability

Optimize customer services to increase customer referrals, minimize acquisition costs and reduce advertising and promotions spend.
Strong competitive advantage

Deliver accurate and on-time service solutions to foster lasting customer relationships and prevent competitive encroachment.

Leaders trust OpenText

Learn how leading Customer Service organizations lean on OpenText solutions.

See more customer stories