Line of Business Solutions

Customer Service

Deliver excellent customer experiences and foster loyal brand advocates

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Customer service agent working on computer.

Today’s customers expect high-quality experiences powered by personalized services and solutions. OpenText™ Customer Service solutions enable organizations to deliver product and service resources, respect customers’ time, solve unique challenges and maximize brand loyalty.

Explore Customer Service solutions

Content Management for Customer Support and Service Management

Optimize support operations to resolve cases faster and improve customer satisfaction

Contact Center Agent Experience Management

Empower Agents and improve their productivity with AI and modern workforce engagement tools

Customer Portals and Authenticated Experiences

Achieve better engagement across customers, partners and employees

Customer Inquiries and Complaints

Deliver faster, more effective resolutions to customer issues

What makes OpenText different

  • Maximized customer loyalty

    Ensure high satisfaction to facilitate long-term brand loyalty and promote referrals.

  • Enhanced communication

    Improve intra-business communication to ensure objectives are met and customer satisfaction levels are achieved.

  • Increased profitability

    Optimize customer services to increase customer referrals, minimize acquisition costs and reduce advertising and promotions spend.

  • Strong competitive advantage

    Deliver accurate and on-time service solutions to foster lasting customer relationships and prevent competitive encroachment.

Leaders trust OpenText

Learn how leading Customer Service organizations lean on OpenText solutions.

See more customer stories
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HSN increases customer care center efficiency

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Transcom achieves PCI compliance to boost customer experience

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Asurion boosts contact center efficiency and customer service

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Customer Service resources

Put contact center technology at the heart of the customer experience

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Overcome the challenges of a remote contact center

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OpenText Qfiniti - Capturing Experiences to Drive Engagement

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Optimize sales cycles with OpenText Extended ECM for CRM

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Contact Center as a Service (CCaaS) and speech analytics create a best-in-class offering

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Supercharge your contact center with real-time speech analytics

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Empower your contact center supervisors with voice technology

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Optimizing sales and service operations with a new generation of content management tools

Read the position paper

What if today’s contact center technology existed a quarter of a century ago?

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  • [1] Gartner, The Customer Service Experience Top trends, channels and behaviors to watch in 2022
  • [2] Gartner, Customer Service and Support State of the Customer Survey, 2021
  • [3] Forrester, Predictions 2021: It’s All About Empathy, Digital, And Virtualizing Customer Care
  • [4] Forrester, The Three Customer Service Megatrends in 2021: Post Pandemic Customer Service Excellence
  • [5] McKinsey & Company, The role of customer care in a customer experience transformation
  • [6] McKinsey & Company, Prediction: The future of CX